fancywin Privacy Policy

fancywin (fancywinbet.cam) is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how fancywin collects your information, the purposes for which it is used, and how it is kept secure — whenever you use our website, register, log in, or use any of our services.

This Policy applies together with our Terms and Conditions. Both documents form the terms of use for fancywin. By accessing the website or using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

fancywin always treats user privacy as its highest priority. We believe your personal information belongs to you, and keeping it safe is our responsibility.

fancywin collects user information in several ways. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself when you open an account on fancywin or fill in various forms:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (National ID card or passport)
• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Messages or complaint details sent when contacting us

2.2 Automatically Collected Information

When you use the fancywin website or app, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Duration of site visits and page view history
• Transaction information (deposit and withdrawal history)
• Gaming activity logs (bet amounts, results)

2.3 Information Received from Third Parties

On occasion, some information about you may reach us through payment processors or identity verification service providers. This information is also handled under this Policy.

fancywin uses your information only for specific and legitimate purposes. We do not use your information for anything unrelated to those purposes.

• Account Management: For registration, login, and profile verification.
• Service Delivery: For processing deposits, withdrawals, and gaming activity.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To respond to your complaints and questions via live chat and email.
• Promotional Communications: To inform you of bonuses, offers, and updates with your consent.
• Analysis and Improvement: To analyse user behaviour and improve the quality of our services.

fancywin never sells your information to third parties without your permission. Details of any information sharing for legitimate purposes are set out in Section 5.

The fancywin website uses cookies and similar technologies that store small data files on your browser or device. These technologies help us maintain and improve the quality of our services.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site, such as keeping you logged in during a session.
• Analytics Cookies: Monitor how many users visit which pages and for how long.
• Preference Cookies: Remember your language and display preferences.

4.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some parts of the site to not work properly.

fancywin does not sell your personal information. However, information may be shared with certain trusted parties in the specific situations described below:

5.1 Service Providers

We work with third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These parties may only use the information under our instructions and in accordance with this Policy.

5.2 Game Providers

Minimal necessary information related to gaming activity may be shared with our game studio partners, including Evolution, Pragmatic Play Live, PG Soft, and JILI, where it is essential for operating the games.

5.3 Legal Obligations

Information may need to be shared in response to valid requests from law enforcement agencies or court orders. In such cases, fancywin complies with its legal obligations.

5.4 Business Transfers

If fancywin's business is merged or transferred for any reason, user information may form part of that transfer. However, the new party will also be required to follow this Privacy Policy.

fancywin follows industry-standard security practices to keep your information safe.

6.1 Security Measures

• SSL Encryption: SSL technology is used across our entire site, encrypting all data in transit.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Only authorised staff have access to user information.
• Security Reviews: Our systems are regularly tested for security.

6.2 Data Retention Period

Necessary information is retained for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or prevent fraud. Once that period has passed, the information is securely deleted or anonymised.

6.3 Data Breaches

If a security breach occurs and there is a possibility that your information has been affected, fancywin will notify you as quickly as possible and take the necessary steps to address the situation.

Every user registered with fancywin has certain fundamental rights regarding their own information:

7.1 Right to Access

You may contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Ensuring accurate and up-to-date information is in both your interest and ours.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may be necessary for us to retain some information to meet legal obligations or to resolve disputes.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive notifications about bonuses or offers, you can contact our customer support team at any time to stop them. Essential messages related to account management will continue to be sent.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via our 24/7 live chat or email. We will process your request as quickly as we can. Further information about managing your account is available on the Responsible Gaming page.

fancywin is strictly a platform for users aged 21 and above. Opening an account for anyone under 21 is completely prohibited.

We verify age at the time of registration. If a user is found to be under 21, their account will be closed immediately and the related information will be deleted. The online safety of minors is our highest priority.

If you suspect that a minor is using our platform, please notify us immediately via live chat.

fancywin reserves the right to update this Privacy Policy as needed. When changes are made, the "Last updated" date at the top of this page will be revised.

For any significant changes, we will send a brief notice to your registered email or phone number. Continued use of the site after any changes means you have accepted the terms of the updated Policy.

We recommend that you visit this page regularly and stay informed about the latest Privacy Policy. More information about fancywin's goals and values is available on our About Us page.

If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please get in touch with us.

• Live Chat: Via the live chat button on any page of the site (24 hours a day, 7 days a week)
• Email: [email protected]
• Language: Support is available in both Bengali and English

For answers to common questions, visit our FAQ section, which contains answers to common questions about accounts, payments, and gaming.

fancywin values your trust and confidence. Keeping your information safe is our commitment, and we are always working to uphold it.